Support

Welcome to the official support page for Ping.

Our goal: help you use Ping in the simplest possible way — capture an intention in seconds and act at the right time.

If you have any questions or run into an issue, you'll find the key information here.

📬 Contact support

You can reach us anytime:

hello@prepahub.com

Typical response time: 24–48h

Please include:

• screenshots if possible
• a description of the issue
• the app version
• your device model

❓ FAQ

Try:

1. Reinstall the app (your data should remain available when you sign in again)
2. Update the app to the latest version
3. Restart your device

Check that:

• You have an active internet connection
• Do Not Disturb / Focus mode is not blocking notifications
• Notifications are enabled for Ping in your device settings

If the issue persists, contact us.

You can:

• Sync reminders in real time across devices
• Act from the notification (done or ignore)
• Receive a notification at the chosen moment
• Create a reminder (text + date/time)

Yes — reminders sync in real time across devices signed into the same account.

Make sure you're using the same account everywhere.

You can create reminders offline, but they'll sync once you're back online.

Notifications require connectivity to be delivered reliably.

🔒 Privacy & data

We take privacy and security seriously.

We never sell personal data.

Read the full privacy policy

🐛 Report a bug / suggest an improvement

Help us improve the app.

Email hello@prepahub.com with the subject:

[BUG] or [SUGGESTION]

❤️ Thanks for using Ping

Simplicity is our priority.

Thanks for your trust.